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Privacy policy

What information does TrackTech Products need from me?

When placing an order certain information is needed including the name and billing address associated with the credit card you are using, all credit card information, e-mail address and shipping address.

Why do you need more than one address from me?

If your product is shipping to the same location as the billing address, TrackTech Products only needs one address. However, in order to eliminate credit card fraud, your billing information must match the credit card you provide. TrackTech Products will ship to any location within the continental U.S. Your shipping information does not need to match the billing information.

What happens to my information when I send it?

The information you provided us will only to be used to complete your order. When your credit card is processed, the billing address you provided is then matched to protect against fraud. Only your shipping address and product information goes to our shipping department, all billing and credit card information is kept secure.

Will my e-mail address be given out?

TrackTech Products does not sell or give out any personal information including your e-mail address to any third-parties. The information you provide to us, stays with us. TrackTech Products will send out newsletters and we will use your e-mail address to keep you informed on new products and specials. You can unsubscribe from these emails at any time.

Is my credit card information safe?

Yes. TrackTech Products uses SSL (Secure Socket Layer) technology to encrypt your information. When you click on the Check Out button you will notice the browser change from http:// to https://. Depending on your browser you may also have a box appear stating you are about to view information over a secure connection. SecurityMetrics has determined that TrackTech Products, LLC. is COMPLIANT with the PCI scan validation requirements. SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

When is my credit card charged?

TrackTech Products charges your credit card at the time your product is ready to ship. The exception to this is Google Checkout and PayPal orders placed online, they will be charged when you place your order. When using this website, you are subject to the terms in this privacy policy.

We will keep your information confidential and secure. Please e-mail us with any questions or comments about this policy. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-489-6820 or via email at

Customer Submitted Media

By submitting user media to TrackTech Products, the submitter hereby agrees to grant the authorization and permission of TrackTech Products along with its parent company DIRECT DIESEL, and all its subsidiaries, divisions, and other interests to use submitted media and content for the purpose of publication, promotion, illustration, advertising, websites or in any manner or in any medium without the need of attribution to the user or compensation of any kind. User submitted media includes but is not limited to photographs, images, video, illustrations, diagrams and audio. By submitting, the user understands and agrees to waive his/her right to any compensation for any submitted media and waives his/her right to approve the final use of submitted media. The submitter hereby releases TrackTech Products and its legal representatives from all claims, liability and damages relating to user submitted media. By submitting user media, the user warrants and agrees that the user is eighteen (18) years old or more and has the right to submit such media.

Privacy Questions

If you have any questions or concerns about the TrackTech Products Privacy Policy or data processing, please contact us. TrackTech Products may update its Privacy Policy without notice.

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